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Frequently Asked Questions

Q: How does your rental program work?

Louisa’s rental program works a little bit like Redbox (only we have way more movies and we’re cheaper!)

When you check out your movies you don’t pay any money up front. You pay on return for each night you keep them:


Q: Do you get movies earlier than Netflix or Redbox?

Yes! Because we are an independent video store, we are exempt from the studio holdback rules that apply to some titles. This means some titles are available at Louisa’s up to 28 days prior to their release through other outlets.


Q: When are my movies due?

Movies are due by 6:00pm. At 6:01 the computer rolls to the next day and you will be charged for another night.


Q: What do I need to open an account?

You need a government issued ID, like a driver’s license, as well as a Visa, MC or Discover credit or debit card. Cash cards are not accepted.


Q: What if I don’t have a credit card?

Sorry, but because of the pay on return nature of rental program, we require a credit card. However, Louisa’s has a large selection of previously viewed discs available to purchase at a very low cost.


Q: What if I never return my movie?

If you keep a movie for longer than 20 days, we will stop further charges from accruing at this point. Also we will consider the movie stolen. Please don’t do this. It’s bad.


Q:What if the dog eats my movie or the disc is otherwise lost or damaged?

Give us a call or stop by and we will try to find a fair solution.

 970-259-3315                 Business Hours

Mon thru Sat 10a-9p

Sun 11a-7p

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Louisa's Movie House

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970-259-3315

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Louisa’s Movie House

24A Town Plaza

Durango, CO 81303

© Animas Entertainment Corp 2015

NOW LOCATED

in Town Plaza

by South City Market!